Are you in an industry that rely on or requires the help of a third part contact center, you might know that the information you get back, the analytics for contact centers if very important. It lets the contact center stay up to date and allows them to constantly tweak processes and to be sure they improve over time, being sure to meet your KPIs. When you work with SaviLinx you are also getting their analytics for contact centers experience.

SaviLinx has industry leading analytics processes which are now available to you the client through their custom analytics platform. Their system takes the data from a number of different systems, ACD, HR, auditors and contact center to put together a holistic picture of their performance. They look at the KPIs from a number of directions such as handle time by the agent and quality assurance by the hours worked. SaviLinx does all the work, combining all of the data into one comprehensive business intelligence dashboard. When you’re looking for some great analytics for contact centers, look no further than SaviLinx.

The SaviLinx team is committed to their clients, their needs and the end results. Their team takes the time to view trends and other bits of data to put the meaning behind the metrics and give you the information you need to drive performance and improvement. They will walk you through, informing you of what the numbers are saying, how they should look and what actions to take to improve performance. If you’ve been searching for a contact center that will keep you updated and giving you the information to keep on top of their progress and what they’ll do to improve it, get in touch with SaviLinx today!